Privacy Policy

1. Information We Collect

We may collect personal information that you provide to us voluntarily, such as:

• Contact Information: Name, phone number, email address, and postal address
• Order Information: Catering preferences, dietary requirements, event details, and payment information
• Feedback Information: Reviews, comments, and suggestions you provide
• Technical Information: Browser type, IP address, device information, and cookies
• Event Information: Event date, location, guest count, and special requirements

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your catering orders and event requests
• Communicate about your orders, events, and services
• Send important updates about your bookings and appointments
• Improve our website and services
• Respond to your inquiries and feedback
• Comply with legal obligations

3. SMS Messaging Policy

MAZZEH Grill LLC uses SMS messaging to communicate with customers regarding inquiries, updates, and general communications. By opting in to receive SMS messages, customers agree to the terms outlined in this Privacy Policy. Our SMS messaging service includes:

Guest Messaging:

• Order confirmations and updates
• Event reminders and important notifications
• Delivery status updates

SMS Data Collection and Usage:

• We collect and store phone numbers solely for communication purposes
• SMS data is securely stored and protected
• We will not use SMS for marketing purposes
• Phone numbers will not be sold or rented to third parties for marketing purposes

Example Messages:

• "Hi, this is Mazzeh Grill. Your order is confirmed for [Date/Time]. Reply STOP to unsubscribe."
• "Hello, your catering order will be delivered by [Time]. Reply STOP to opt-out."
• "Your event booking for [Date] has been confirmed. Reply STOP to unsubscribe."

Opt-In/Out:

• You provide consent when submitting forms or making bookings
• Opt-out anytime by replying "STOP" to any message
• Standard message and data rates may apply

4. Information Sharing

We may share your information with:

• Service providers who assist in delivering our services
• Payment processors for secure transaction handling
• Delivery partners for order fulfillment
• Legal authorities when required by law

Important Note: We do not share your personal information, including mobile information and SMS data, with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent information will not be shared with any third parties.

Payment Processing:

We use secure third-party payment processors to handle all financial transactions. These processors:

• Maintain their own privacy and security policies
• Comply with PCI-DSS requirements
• Only use your payment information for processing your transaction

5. Data Retention

We retain your information for the following periods:

• Order and Event Information: 7 years for tax and legal purposes
• Reviews and Feedback: Until you request removal
• Account Information: Until account deletion is requested
• Marketing Preferences: Until you opt-out or update them

6. Marketing Communications

You can control your marketing preferences:

• Opt-out of promotional emails via the unsubscribe link
• Update SMS preferences by replying STOP
• Contact us directly to modify your preferences

7. Cookies and Technical Information

Our website uses cookies and similar technologies to:

• Analyze website traffic patterns and usage
• Remember your preferences and settings
• Personalize content based on your browsing history
• Improve website performance and user experience
• Enable essential website functions

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your access to some website features.

8. Security Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication protocols
• Regular security audits and assessments
• Employee training on data protection

While we implement these security measures, please note that no internet transmission is completely secure, and we cannot guarantee absolute security of your information.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

10. Contact Us

For privacy-related inquiries or concerns, please contact us at:

We encourage you to reach out if you have any questions about your privacy rights or need assistance understanding our privacy practices. Our team is here to help ensure your information is protected.